Frequently Asked Questions (FAQs)

Welcome to the INFRASI FAQ center. Whether you are a new customer exploring our Hardware and Software options or an existing customer navigating our Managed Services, these answers are designed to help you understand how we operate and how we drive your success.

General & Partnerships

Who is INFRASI's ideal partner? We primarily serve organizations looking for a "trusted advisor" to manage the intersection of IT and operational technology. While we specialize in helping small-to-medium businesses scale, our expertise in IT, IoT, Facility Management, and Public Works makes us a strategic fit for any organization with complex infrastructure needs.

How do your vendor partnerships work? Our partnerships with leading hardware and software providers are continuously evolving. This allows us to provide the most current technology at competitive rates. Because these relationships shift as the market does, we encourage you to reach out directly for the most up-to-date hardware specs and pricing.

Pricing & Bundles

What are your minimum engagement requirements? To ensure we provide the highest level of service and technical accuracy, we maintain the following minimums per category:

• Hardware: $1,000
• Software: $1,000
• Professional Services: $2,500
• Managed Solution Bundles: $5,000

Can I buy hardware without a Managed Service agreement? Absolutely. We offer a la carte options for Hardware (Network Equipment, IoT Devices, UPS) and Software (M365, JumpCloud, Intune). However, many clients find the most value in our Managed Solution Bundles, which combine hardware, software, and proactive support into a single, predictable investment.

Implementation & Process

How long does it take to deploy a new solution? Timelines vary based on the scope of the Statement of Work (SOW). A standard deployment follows our 5-Phase Roadmap:

1. Planning: 1–2 weeks
2. Smart Start (Pilot): 1–2 weeks
3. Optimization: Real-time adjustments
4. Phased Rollout: Variable based on scale
5. Handoff: Final documentation and transition to Success Management.

What is the "Smart Start" and why is it required? The Smart Start is a pilot phase where we deploy a solution in a small, controlled environment. This allows us to prove the technology works in your specific setting and solve any integration "hiccups" before scaling to your entire organization.

Solutions & Support

What kind of IoT devices do you provide? We focus on operational efficiency sensors, including:

• Environmental: Temperature, Humidity, and Indoor Air Quality (IAQ).
• Operational: Vibration (for machinery health) and Fill-level (for waste or tank management).

How does Customer Success differ from Technical Support?

• Technical Support is reactive—fixing issues as they arise.
• Customer Success is proactive—focused on your long-term roadmap, continuous improvement, and ensuring you get the maximum ROI from your technology.

Does INFRASI support compliance and regulatory needs? Yes. We have deep expertise in navigating complex regulations, particularly for industries aligned with IFMA (Facility Management) and APWA (Public Works). We ensure your network security and data handling (via platforms like JumpCloud and Intune) meet industry-specific standards.

Managed Services

What is included in a "Managed" bundle? Our managed bundles (e.g., Managed Wi-Fi, Managed UPS, Managed IoT) include the hardware procurement, initial configuration, ongoing 24/7 monitoring, firmware/software updates, and periodic health audits by your Customer Success Manager.

Have more questions? If your question isn’t answered here, we are ready to help.

Reach out to your account representative or contact us at our College Park, Chicago, or Raleigh offices.